If you have any issues or concerns with our services or providers, please use the below link to provide any feedback or formal complaints - We will aim to be in touch within the week.

DISCLAIMER: If you have a complaint about the service you’ve received, we encourage you to raise it directly with the provider in the first instance. All Freedom Providers should have their own Complaints Procedure, which they are required to share with clients at the start of the service and make available upon request at any time.

If your concern relates to the overall quality or safety of the provider’s service, or if you believe they have not met the FP Quality standards, you can report this to us by completing the Freedom Providers Service Quality Feedback Form, you can find this by clicking below.